Apricus Flora

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Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Apricus Flora. By accessing our website (www.apricus-flora.co.uk) and purchasing our products, you agree to abide by the following Terms and Conditions. Please read them carefully.

2. Definitions

"Apricus Flora," "we," "our," or "us" refers to the company operating the website.
"You" or "Customer" refers to the individual or entity using our services or purchasing our products.
"Products" refer to seed cocoons, grass seed capsules, and any other related items sold by Apricus Flora.

3. Ordering and Payment

All orders are subject to availability and confirmation.
Payments must be made in full at the time of purchase through the payment methods provided on our website.
We reserve the right to cancel any order if fraud or unauthorized transactions are suspected.

4. Delivery and Shipping

We deliver within the UK and may offer international shipping where applicable.
Delivery times are estimates and may vary due to unforeseen circumstances.
We are not responsible for delays caused by postal or courier services.

5. Returns and Refunds

Due to the nature of our products, we do not accept returns unless the item is damaged or defective upon arrival.
If you receive a damaged or defective product, please contact us within 7 days of receipt with photographic evidence.
Refunds or replacements will be issued at our discretion.

6. Product Usage and Liability

Our products are designed for planting and environmental enhancement. We do not guarantee specific growth outcomes as success depends on external factors such as soil conditions and weather.
Apricus Flora is not responsible for any misuse of the products or any damage caused by improper planting or handling.

7. Intellectual Property

All content on our website, including images, text, and branding, is the property of Apricus Flora and may not be used without permission.

8. Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website.

9. Amendments to Terms

Apricus Flora reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website.

10. Contact Information If you have any questions about these Terms and Conditions, please contact us at darren@apricus-flora.co.uk

Last Updated: 21/02/2025

Return and Refund Policy

Apricus Flora Refund Policy

At Apricus Flora, we strive to provide high-quality seed cocoons and eco-friendly planting solutions. If you are not completely satisfied with your purchase, we’re here to help.

Refund & Return Eligibility

We accept returns and refunds under the following conditions:

The item must be returned within 30 days of purchase.
The item must be unused, unopened, and in its original packaging.
Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Refundable Items

We do not accept returns or provide refunds for:

Opened or used seed cocoons, as they are perishable and sensitive to environmental conditions.
Custom or personalized orders.
Items purchased through third-party retailers (please contact the seller directly).

Refund Process

To initiate a return, please contact us at darren@apricus-flora.co.uk with your order details.
If your return is approved, you will receive instructions on where to send the item.
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery with a photo of the item. We will arrange for a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account.
Contact your credit card provider, as processing times may vary.
If the issue persists, contact us at darren@apricus-flora.co.uk for assistance.

For any questions regarding our refund policy, feel free to reach out to us. We appreciate your support and look forward to helping you grow beautiful blooms with Apricus Flora!